Initial situation

The customer had an idea for a new piece of software that they want to realise together with their partners. We as ERNI were contacted due to having a broad team of Business Analysts, UX experts, facilitators, Machine Learning experts, innovation facilitators and more. Our task is to propose a solution on how to bring the idea to life. Technically, this involves architecture and technology as well as the first prototypes validated with the end-user. Along with it, we are entrusted with the development of a new business model on how to embed the new service within the company.

Process

In the beginning, we put up a team of 6 people distributed in different cities in Switzerland and abroad together going even through more time zones. During our first workshop, although we were fully remote, the quality of interactions with our customers through dynamic boards, and skilled facilitation from our Innovation team led to an enjoyable experience.

So far, we have defined the business challenge asking questions like What is the motivation behind the idea, What problems does the solution want to solve, What should be improved?

Furthermore, we established the Exploration Board exploring what we as the team already know in the context of the challenge (in relation to the customers, business, competitors, and technologies), which trends are there already…

We explored which persons need to be involved in solving the challenge and created a Stakeholder Map. We also examined the pains of the customer, what they are and what do they entail? During the ideation phase, we examined what solutions are available to solve the pains.

Result

Within Prototyping & Validation, simple wireframes were built to tangibly display the solution for the customer. The technical analysis showed the requirements, defined the solution architecture and the choice of technologies needed. We have worked out an offering with respective roles and costs for the delivery of the solution.

 

design thinking workshop

 

Are you interested in the remote design thinking approach for your business?

Contact us to discuss possibilities with us.

News from ERNI

In our newsroom, you find all our articles, blogs and series entries in one place.

  • 27.09.2023.
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    Unveiling the power of data: Part III – Navigating challenges and harnessing insights in data-driven projects

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  • 13.09.2023.
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    Exploring Language Models: An overview of LLMs and their practical implementation

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  • 01.09.2023.
    Newsroom

    Peter Zuber becomes the new Managing Director of ERNI Switzerland

    ERNI is setting an agenda for growth and innovation with the appointment of Peter Zuber as Managing Director of the Swiss business unit. With his previous experience and expertise, he will further expand the positioning of ERNI Switzerland, as a leading consulting firm for software development and digital innovation.

  • data230.08.2023.
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    Unveiling the power of data: Part II – Navigating challenges and harnessing insights in data-driven projects

    The second article from the series on data-driven projects, explores common challenges that arise during their execution. To illustrate these concepts, we will focus on one of ERNI’s latest project called GeoML. This second article focuses on the second part of the GeoML project: Idea2Proof.

  • 16.08.2023.
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    Unveiling the power of data: Part I – Navigating challenges and harnessing insights in data-driven projects

    In this series of articles (three in total), we look at data-driven projects and explore seven common challenges that arise during their execution. To illustrate these concepts, we will focus on one of ERNI’s latest project – GeoML, dealing with the development of a machine learning algorithm capable of assessing road accident risks more accurately than an individual relying solely on their years of personal experience as a road user, despite limited resources and data availability.

     

  • 09.08.2023.
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    Collaborative robots revolutionising the future of work

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  • 19.07.2023.
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    When the lid doesn’t fit the container: User Experience Design as risk minimisation

    Struggling with a difficult software application is like forcing a lid onto a poorly fitting container. This article explores the significance of user experience (UX) in software development. Discover how prioritising UX improves efficiency and customer satisfaction and reduces risks and costs. Join us as we uncover the key to successful software applications through user-centric design.

  • 21.06.2023.
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    How does application security impact your business?

    With the rise of cyber threats and the growing dependence on technology, businesses must recognize the significance of application security as a fundamental pillar for protecting sensitive information and preserving operational resilience.