nikol laschan

Nikol Laschan
IT Consultant

Olivia Bosshard

Olivia Bosshard
IT Consultant

hahn xuan han

Hanh Xuan
Senior Consultant


It can become difficult with distributed teams. People need to get confident in working remotely and the right tools can enable this. The success of a remote design thinking process depends on many factors. Let us explore the main success aspects and a practical case we have remotely done with a customer.

What does influence the success of a remote design thinking session?

Good agenda, thorough planning

Practice the tech beforehand to identify possible failure points. Consider having a plan B. Choose which tool to use for each specific activity and keep a community feeling alive. Also, make sure everyone has the necessary applications installed. In the first step, right at the beginning, the team needs to define the problem. Each team member should do their portion of the research, collecting insights from various sources, e.g. also from user interviews. All findings are afterward stored to one place that is accessible by all team members.


Good team setup

Design thinking is not rocket science. Teams need to own some methods, know the right tools, be open-minded for new ways of problem-solving. Unleash participants’ potential. Often, participants are afraid to speak up also because they do not know each other well. Staying connected and energizing each other can be the solution.


Skilled facilitation crucial

Having a skilled facilitator involved influences the dynamics of the entire group interaction and collaboration. Generally, we advise avoiding running remote workshops alone. Enlist others as co-facilitators e.g. discussion leads. A skilled design thinking facilitator teaches, guides and enables the team members, determines methods and tools and directs the interaction towards the result. What is also good to do, is to assign roles in advance (RACI). The number of participants impacts how you coordinate interactions, e.g., group discussion vs. breakout groups/rooms. He or she states clear goals and objectives.


Collaboration tools

Wise choice of collaboration tools There are many possibilities, it is crucial to assess what your targets are, what do you expect to achieve, and which of the tools will fulfill this purpose the best.

News from ERNI

In our newsroom, you find all our articles, blogs and series entries in one place.

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  • 13.09.2023.

    Exploring Language Models: An overview of LLMs and their practical implementation

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  • 01.09.2023.

    Peter Zuber becomes the new Managing Director of ERNI Switzerland

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  • data230.08.2023.

    Unveiling the power of data: Part II – Navigating challenges and harnessing insights in data-driven projects

    The second article from the series on data-driven projects, explores common challenges that arise during their execution. To illustrate these concepts, we will focus on one of ERNI’s latest project called GeoML. This second article focuses on the second part of the GeoML project: Idea2Proof.

  • 16.08.2023.

    Unveiling the power of data: Part I – Navigating challenges and harnessing insights in data-driven projects

    In this series of articles (three in total), we look at data-driven projects and explore seven common challenges that arise during their execution. To illustrate these concepts, we will focus on one of ERNI’s latest project – GeoML, dealing with the development of a machine learning algorithm capable of assessing road accident risks more accurately than an individual relying solely on their years of personal experience as a road user, despite limited resources and data availability.


  • 09.08.2023.

    Collaborative robots revolutionising the future of work

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  • 19.07.2023.

    When the lid doesn’t fit the container: User Experience Design as risk minimisation

    Struggling with a difficult software application is like forcing a lid onto a poorly fitting container. This article explores the significance of user experience (UX) in software development. Discover how prioritising UX improves efficiency and customer satisfaction and reduces risks and costs. Join us as we uncover the key to successful software applications through user-centric design.

  • 21.06.2023.

    How does application security impact your business?

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