Tomas Racek ERNI

Tomáš Rácek
ERNI Slovakia

 

On the one hand, this leads to end-user frustration as they are getting a product which they did not ask for. On the other hand, employees who participated in the product development will be frustrated as well as the result of their work does not harvest positive feedback. Another negative aspect is that money has been spent on a new product, yet the profit is not coming and probably won’t come at all. This is why I focused in my senior thesis on the topic of helping the customer to create the right product.

 

What is Design Thinking?

While there are several ways to approach this topic, currently one of the most popular and most used is Design Thinking. Design Thinking can be defined as a method, an idea, a strategy, or a way of understanding the world. The simplest definition can be that it is a way to solve problems with creativity. Design Thinking was first officially described in the 2008 Harvard Business Review article “Design Thinking” by Tim Brown, CEO of the design company IDEO.

The process of Design Thinking can be simply described by a few steps:

  • Fully understand the problem
  • Explore a range of solutions
  • Prototype and test possible solutions
  • Implement the solution

The individual steps are not executed in a strict sequence; all of them are iterative and from each stage, you are able to return to the previous steps. From the steps listed above and considering that the process is iterative, Design Thinking can be understood as an iterative process in which knowledge is constantly being questioned and acquired so it can help us redefine a problem in an attempt to identify alternative solutions that might not have been initially apparent with our first level of understanding. The most important thing to do is to involve the end-user immediately from the first stage of the whole process. How could we tackle the problem without knowing the needs of the end-users?

It is also important to note that Design Thinking does not only focus on what is desirable from a human point of view but also brings together what is feasible from a technological point of view – what is economically viable and what is desirable for the user.

 

Why apply Design Thinking?

Selling Design Thinking as a service for customers brings benefits to both sides – the software development provider and the customer as well.

The customer benefits are quite clear:

  • Frequent feedback – Early involvement of the end-user will save financial resources that the customer may otherwise have to spend on unpredicted changes in software after the final product is released.
  • Satisfied end users– This means the greater interest of end-users in the customer’s products and of course better sales for them. It implicates higher profits for the customer.

There are several benefits of ERNI offering Design Thinking as a service to customers:

  • Motivated teams –The developer teams within ERNI will be more motivated as they will be working on products that are ultimately used by the user and will see ‘value’ in their work.
  • Satisfied customers –Based on getting products in real use by end customers.
  • Involvement from the beginning –Service providers are often not involved in the first phases of projects. This involvement would bring providers such as ERNI closer to the customers, understanding the needs of the customer and the needs of their end customers as well.
  • Closer collaboration – As ERNI could be involved much earlier, it could make collaboration with our customers much more intense.
  • Profit –ERNI can earn money on earlier involvement on the projects and by offering not only scrum teams trained in the Design Thinking process but also professionals who could offer trainings, give consultations or lead the whole Design Thinking setup on the customer site.

 

And last but not least, this is worth mentioning: Design Thinking is not connected only to software development; it can be applied wherever solutions for problems need to be found. However, the segment where Design Thinking is currently used the most is definitely software development as it is the industry where solutions for problems need to be found on a daily basis.

 

 

 

News from ERNI

In our newsroom, you find all our articles, blogs and series entries in one place.

  • 22.11.2023.
    Newsroom

    Recognising trends: An insight into regression analysis

    Data plays a very important role in every area of a company. When it comes to data, a distinction is made primarily between operational data and dispositive data. Operational data play an important role, especially in day-to-day business. However, they are not nearly as relevant as dispositive data. This is because these data are collected over a longer period of time and provide an initial insight into the history or the past.

  • 08.11.2023.
    Newsroom

    Why do we need digital transformation for medical devices?

    For hospitals, it is not up for discussion as to whether they want to digitalise. The increasing age of the population in western countries and the progressive shortage of medical professionals mean that without digitalisation, the healthcare system will not be able to provide the quality that patients want in the future.

  • 25.10.2023.
    Newsroom

    Mastering the challenges of mobile app testing: Strategies for efficient quality assurance

    Discover the unique challenges faced in testing mobile applications and learn how to overcome them effectively. From selecting suitable devices and operating systems to leveraging cloud-based test platforms, test automation and emulators, this article provides seven essential strategies for optimising your mobile app testing process.

  • 11.10.2023.
    Newsroom

    Incorporating classical requirements engineering methods in agile software development for a laboratory automation system

    Traditional agile methodologies can sometimes struggle to accommodate the complexity and regulatory requirements of laboratory automation systems, leading to misalignment with stakeholder needs, scope creep, and potential delays. The lack of comprehensive requirements documentation can result in ambiguous expectations and hinder effective communication among cross-functional teams.

  • 27.09.2023.
    Newsroom

    Unveiling the power of data: Part III – Navigating challenges and harnessing insights in data-driven projects

    Transforming an idea into a successful machine learning (ML)-based product involves navigating various challenges. In this final part of our series, we delve into two crucial aspects: ensuring 24/7 operation of the product and prioritising user experience (UX).

  • 13.09.2023.
    Newsroom

    Exploring Language Models: An overview of LLMs and their practical implementation

    Generative AI models have recently amazed with unprecedented outputs, such as hyper-realistic images, diverse music, coherent texts, and synthetic videos, sparking excitement. Despite this progress, addressing ethical and societal concerns is crucial for responsible and beneficial utilization, guarding against issues like misinformation and manipulation in this AI-powered creative era.

  • 01.09.2023.
    Newsroom

    Peter Zuber becomes the new Managing Director of ERNI Switzerland

    ERNI is setting an agenda for growth and innovation with the appointment of Peter Zuber as Managing Director of the Swiss business unit. With his previous experience and expertise, he will further expand the positioning of ERNI Switzerland, as a leading consulting firm for software development and digital innovation.

  • data230.08.2023.
    Newsroom

    Unveiling the power of data: Part II – Navigating challenges and harnessing insights in data-driven projects

    The second article from the series on data-driven projects, explores common challenges that arise during their execution. To illustrate these concepts, we will focus on one of ERNI’s latest project called GeoML. This second article focuses on the second part of the GeoML project: Idea2Proof.